Serving and Supporting Off-grid Customers During COVID-19

Providing health information and customer incentives

Bboxx staff member in DRC taking a colleague’s temperature.
A Bboxx staff member in the DRC taking a colleague’s temperature. Photo Credit: Bboxx

“The bonus [energy] Bboxx is offering has helped my family during this period of crisis,” said Irankunda Monge Chance from Goma. “My children are keeping busy by following educational programs on the TV while I can access useful information.”

Remaining resilient

“We want to help companies save cash so they can survive and generate growth as successfully as possible in the future,” said Redavia CEO Erwin Spolders.

Solar installation at the Royal Senchi Hotel and Resort in Eastern Ghana.
Solar installation at the Royal Senchi Hotel and Resort in Eastern Ghana. Photo Credit: Redavia

Extending loans and payment periods

In the words of an M-KOPA customer, “I live 10 kilometers from the market and all market days were banned. In the marketplace, I would upload my phone with M-Pesa (mobile money) and buy five days’ worth of [solar] credit and this became difficult. I was relieved to find out that I can borrow credit and pay later, and this enabled me to continue to have lighting and charge my phone.”

Youth in Kenya watching television.
Youth in Kenya watching television. Photo Credit: M-KOPA

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